PRIVACY POLICY

TRACK ("TRACKCAST," "we," "us," or "our") operates https://trackcast.tv (the "Service").

This Privacy Policy describes how we collect, use, store, disclose, and protect personal information when you access or use the Service.

By accessing or using the Service, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information you voluntarily provide, including but not limited to: name, email address, postal address, account credentials, and billing details (excluding full payment card numbers). This information is used to operate the Service, process payments, communicate with you, and improve functionality.

Payment Information (Stripe & App Stores)

Payments made on trackcast.tv are processed by Stripe, a third-party payment processor. TRACKCAST does not store full credit card numbers. Stripe may collect and process billing information in accordance with its privacy policy.

Purchases made through third-party platforms (Apple, Google, Roku, Amazon) are governed by those platforms' billing systems and privacy policies. TRACKCAST does not control or have access to full payment details for those transactions.

Automatically Collected Data

When you use the Service, we may automatically collect: IP address, device identifiers, browser type and version, pages viewed and interaction data, session timestamps, and diagnostic and usage data. This information is used for analytics, security, anti-fraud, and performance optimization.

Cookies & Tracking Technologies

We use cookies and similar technologies to authenticate users, maintain sessions, improve performance, and analyze usage patterns. You may disable cookies via browser settings, but doing so may limit certain Service features.

Analytics & Performance Tools

We may use analytics services (including internal analytics and similar tools) to understand how the Service is accessed and used. These tools process data according to their own privacy policies and contractual obligations.

How We Use Your Information

We use personal information to: provide, operate, and maintain the Service; process purchases and payments; prevent fraud and misuse; communicate account and service updates; respond to support requests; and improve content, features, and reliability. We do not sell personal information.

Communications

By creating an account, you agree to receive service-related communications. Marketing communications may be opted out of at any time using the unsubscribe link. Transactional and service notices may still be sent.

Legal Compliance & Disclosure

We may disclose personal information when required to comply with law, subpoena, or court order; enforce our Terms of Use; protect TRACKCAST, our users, partners, or intellectual property; or prevent fraud, abuse, or unauthorized access.

Data Security

We employ reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other jurisdictions with different data protection laws. By using the Service, you consent to this transfer.

State Privacy Rights (United States)

Depending on your state of residence, you may have certain privacy rights, including the right to request access to personal data we hold, request correction or deletion, opt out of certain data processing, and limit use of sensitive personal information.

We honor applicable rights under: California Consumer Privacy Rights Act (CPRA), Colorado Privacy Act (CPA), Virginia Consumer Data Protection Act (VCDPA), Connecticut Data Privacy Act (CTDPA), and Utah Consumer Privacy Act (UCPA).

To exercise a privacy request, contact us using the information below. We may verify your identity before responding.

Children's Privacy

The Service is intended for users 18 years of age or older. We do not knowingly collect information from children under 13. If such information is discovered, it will be promptly deleted.

Third-Party Links

The Service may contain links to third-party websites. TRACKCAST is not responsible for the privacy practices or content of third-party sites. Review their policies before providing information.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Material changes will be communicated via the Service or email. Continued use of the Service after updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions or wish to exercise privacy rights, please contact us at support@trackcast.tv